FAQ
Most Asked Questions
Booking, policies, treatments and what a first visit looks like. Tap a question to open the answer.
Booking and policies
Weekday appointments are usually available within a few days. Friday afternoons and weekends fill two to three weeks ahead, and wedding season (October to April) can book months out.
We ask for 24 hours notice to cancel or reschedule. Late cancellations are charged 50% of the service, and no-shows are charged in full. Members may reschedule once per month without a fee.
Please arrive 15 minutes early so you can change, enjoy tea in the relaxation lounge and complete a short intake form on your first visit.
Yes. Free covered parking is available in the garage directly behind the building, with elevator access to Suite 210.
Spa services are cosmetic and generally not HSA or FSA eligible. Some guests receive a letter of medical necessity from their provider for therapeutic massage. Please check with your plan administrator.
Treatments
Try our Facial Finder, which recommends a treatment in three questions. Your esthetician can always adjust the facial on the day based on your skin analysis.
Many are, including prenatal massage, pregnancy-safe facials, manicures and pedicures. Please tell us when you book so we can adapt products and positioning.
Yes. A facial with a lash lift, or a massage with a body wrap, are popular pairings. Our Glow Packages bundle these with savings of up to 15%.
We treat mild congestion and breakouts cosmetically. For cystic acne, rosacea flares or anything that concerns you, we recommend seeing a dermatologist first. We are happy to work alongside your provider.
Memberships and gift cards
Memberships are month to month after an initial three-month commitment. Cancel with 30 days notice.
Yes. Credits roll over for up to three months, and can be shared with a family member living at the same address.
No. Maison Aurelle gift cards never expire and can be used for any service, package or retail product.
Yes. Choose a treatment or package instead of an amount, and we will include a description and booking link in the email.
Your first visit
Anything comfortable. We provide robes, slippers, lockers and disposable undergarments where needed.
Gratuity is appreciated but never expected. You can add it at checkout or leave cash in the envelope in your treatment room.
Yes. Book side-by-side services by phone or choose the Couples Desert Bloom package. Our lounge seats up to eight guests.
